RETURN & REFUND POLICY

BRUTALI products are made to order. Each item enters production after the order is placed.

We accept returns only under the conditions below. Items must be returned in perfect resale condition. Products that are worn, washed, damaged, stained, scented, altered, or otherwise not suitable for resale will not be eligible for a full refund.

This policy does not affect your statutory rights.

Customers may request a return within 14 days of receiving their order. To be eligible, the item must be:

• ▸Unworn
• ▸Unwashed
• ▸Unused
• ▸Undamaged
• ▸Free from odours, stains, marks, pet hair, deodorant, perfume, smoke, or signs of wear
• ▸Returned in suitable packaging
• ▸In a condition suitable for resale

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping costs, express shipping upgrades, and any non-standard delivery fees are non-refundable, unless the item is confirmed to be faulty or incorrect.

Returns must be approved before being sent back. Items sent without approval may not be accepted.

Customers are responsible for checking the size guide before placing an order. Choosing the wrong size is treated as a change-of-mind return, not a product fault.

BRUTALI does not offer exchanges. If a size return is approved, the customer must return the item under the standard return conditions and place a new order for the correct size.

If an item arrives faulty, damaged, misprinted, or incorrect, contact us as soon as possible, ideally within 7 days of delivery via /contact. The customer must provide:

• ▸Order number
• ▸Clear photos of the issue
• ▸Photos of the packaging, if relevant
• ▸A short description of the problem

If the issue is confirmed, BRUTALI will offer one of the following:

• ▸A replacement
• ▸A reprint
• ▸A refund
• ▸Another suitable resolution, depending on the case

Customers will not be charged return shipping for confirmed faulty or incorrect items.

The following items cannot be returned for change-of-mind reasons unless they are faulty or incorrect:

• ▸Worn items
• ▸Washed items
• ▸Items with stains, odours, marks, pet hair, deodorant, perfume, smoke, or visible signs of use
• ▸Damaged items caused by the customer
• ▸Items returned outside the return window
• ▸Items sent back without approval
• ▸Custom or personalised products made to the customer's specification

This list does not remove any statutory cancellation or refund rights that apply to the customer under UK or EU consumer law.

Custom or personalised products made to the customer's specification are excluded from change-of-mind cancellation, as permitted by UK and EU consumer law. This includes any item made with customer-selected personalised text, names, numbers, artwork, or other custom modifications.

This does not affect the customer's rights if the item is faulty, damaged, or incorrect.

Returned products that pass inspection may be listed separately as Archive Sale, Returned Objects, Sample, or Final Sale items. These items may have limited availability and may be discounted.

Promotional, discounted or final-sale status does not limit the customer's statutory rights where those rights apply. Statutory cancellation rights and protections for faulty, damaged, or incorrect goods remain in full, and the only exclusions applied are the lawful ones set out above.

Refunds are issued only after the returned item has been received and inspected.

If the item passes inspection, the refund will be processed to the original payment method within 14 days of receipt. If the item does not meet the return conditions, BRUTALI may reject the return or issue a partial refund where appropriate.

The time until the refund is actually credited to the customer's account may vary depending on the bank or payment processor.

To request a return, contact BRUTALI through the contact page. Include:

• ▸Order number
• ▸Full name
• ▸Email used for the order
• ▸Reason for return
• ▸Photos, if the item is faulty, damaged, or incorrect

Do not send items back before the return request has been approved.

Returns sent before approval and/or to any address other than the one confirmed by BRUTALI support may be refused or lost in transit.