RETURN & REFUND POLICY

BRUTALI products are made to order. Each item enters production after the order is placed.

We accept returns only under the conditions below. Items must be returned in perfect resale condition. Products that are worn, washed, damaged, stained, scented, altered, or otherwise not suitable for resale will not be eligible for a full refund.

This policy does not affect your statutory rights.

Customers may request a return within 14 days of receiving their order. To be eligible, the item must be:

• ▸Unworn
• ▸Unwashed
• ▸Unused
• ▸Undamaged
• ▸Free from odours, stains, marks, pet hair, deodorant, perfume, smoke, or signs of wear
• ▸Returned in suitable packaging
• ▸In a condition suitable for resale

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping costs, express shipping upgrades, and any non-standard delivery fees are non-refundable, unless the item is confirmed to be faulty or incorrect.

Returns must be approved before being sent back. Items sent without approval may not be accepted.

Customers are responsible for checking the size guide before placing an order. Choosing the wrong size is treated as a change-of-mind return, not a product fault.

Size exchanges are not guaranteed because BRUTALI products are made to order. If a size return is approved, the customer may return the item under the standard return conditions and place a new order for the correct size.

If an item arrives faulty, damaged, misprinted, or incorrect, contact us as soon as possible, ideally within 7 days of delivery via /contact. The customer must provide:

• ▸Order number
• ▸Clear photos of the issue
• ▸Photos of the packaging, if relevant
• ▸A short description of the problem

If the issue is confirmed, BRUTALI will offer one of the following:

• ▸A replacement
• ▸A reprint
• ▸A refund
• ▸Another suitable resolution, depending on the case

Customers will not be charged return shipping for confirmed faulty or incorrect items.

The following items cannot be returned unless they are faulty or incorrect:

• ▸Worn items
• ▸Washed items
• ▸Items with stains, odours, marks, pet hair, deodorant, perfume, smoke, or visible signs of use
• ▸Damaged items caused by the customer
• ▸Items returned outside the return window
• ▸Items sent back without approval
• ▸Custom or personalised products
• ▸Archive Sale / Returned Objects / final sale items

Custom or personalised products cannot be returned for change-of-mind reasons. This includes any item made with customer-selected personalised text, names, numbers, artwork, or other custom modifications.

This does not affect the customer's rights if the item is faulty, damaged, or incorrect.

Returned products that pass inspection may be listed separately as Archive Sale, Returned Objects, Sample, or Final Sale items. These items may have limited availability and may be discounted.

Archive Sale, Returned Objects, Sample, and Final Sale items cannot be returned unless faulty or incorrect.

Refunds are issued only after the returned item has been received and inspected.

If the item passes inspection, the refund will be processed to the original payment method. If the item does not meet the return conditions, BRUTALI may reject the return or issue a partial refund where appropriate.

Refund processing times may vary depending on the payment provider or bank.

To request a return, contact BRUTALI through the contact page. Include:

• ▸Order number
• ▸Full name
• ▸Email used for the order
• ▸Reason for return
• ▸Photos, if the item is faulty, damaged, or incorrect

Do not send items back before the return request has been approved.

Returns sent before approval and/or to any address other than the one confirmed by BRUTALI support may be refused or lost in transit.