SHIPPING
// 001 · DESPATCH
Orders are prepared at our fulfilment partner and despatched on standard business days. You will receive a transmission with tracking when the parcel leaves the warehouse.
// 002 · DESTINATIONS
We ship internationally. Specific carriers, lanes and estimated transit windows vary by destination and are surfaced at checkout — Shopify Checkout calculates live rates from verified carriers.
// 003 · TAXES & DUTIES
Destination taxes, VAT and import duties are calculated by Shopify Checkout at payment. For deliveries outside the despatch country, the recipient may be liable for import duties charged by their customs authority on arrival.
// 004 · MISSING / DELAYED
If tracking has not updated for an extended period, or the carrier marks the parcel as delivered but it has not arrived, send a transmission via /contact with your order number. We will open an investigation with the carrier.
// 005 · ADDRESS ACCURACY
BRUTALI cannot rewrite a label after a parcel has been collected by the carrier. Verify your delivery address before completing checkout. Parcels returned to sender due to incorrect addresses can be re-despatched once additional postage is settled.